RETURN POLICY

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Should you wish to be refunded for products inform our client service team that you wish to return the items and request a refund. Email your request to nicole.blacklock@gmail.com. Your requested refund will be activated within 72 hours once the item has been received at our warehouse as per our terms and conditions.

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Item(s) must be returned within 14 days after receiving of goods. Items must be unworn, unwashed, or otherwise unused and must be returned in their original packaging.

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All refunds will remain at the discretion of Your Vibrant. If you are not completely satisfied with your purchase, you can return the product to us and we will refund or credit you – the choice is yours.

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Sale and  clearance items are not eligible for a refund. ​

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Your Vibrant reserves the right to not refund a returned product should the product be returned without its original protective packaging and or safely packaged.

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Please take note that shipping/delivery cost can unfortunately not be refunded or credited as this cost cannot be reimbursed to us by the Courier company. The client is responsible for any costs associated with returning the item to us.

Please take note that if Your Vibrant is responsible for sending the incorrect item ordered, damaged items or items in the incorrect size ordered by the client, pick up and return delivery costs are covered by Your Vibrant as per our return policy.

Customer satisfaction is our top priority. Please don’t hesitate to contact us with all your questions, comments or suggestions.

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